Privacy Policy

APE – Ares Prepaid Electricity

Effective Date: 01/01/2025
Company Name: APE – Ares Prepaid Electricity (“APE,” “we,” “us,” or “our”)

1. Introduction

This Privacy Policy explains how APE – Ares Prepaid Electricity collects, uses, stores, and protects customer information when you visit our website, sign up for service, or interact with our company. By using our services, you agree to the practices described in this policy.

2. Information We Collect

A. Personal Information

We may collect the following:

Full name
Service address
Email address
Phone number
Identification information (if required for service verification)
Payment details (billing history, last 4 digits of card or account used—not full card data)

B. Usage Information

Electricity usage and consumption readings
Account activity and payment history
Device/browser information when accessing our website

C. Technical Data

IP address
Cookies and tracking technologies
Log data (date/time of access, pages viewed, etc.)

We do not knowingly collect or store sensitive personal information such as social security numbers unless explicitly required for identity verification and permitted by law.

3. How We Use Your Information

APE uses the information collected to:

Provide prepaid electricity service
Process payments and manage your account
Send service notifications, reminders, and alerts
Improve customer experience and website performance
Communicate important updates, outages, or policy changes
Detect and prevent fraud or unauthorized service use
Maintain legal, regulatory, and security compliance

We do not sell your personal information to third parties.

4. Sharing of Information

We may share limited information with:

Payment processors to complete transactions
Utility partners or grid operators when required to provide electricity
Service providers that assist with billing, customer support, or hosting
Regulatory agencies or law enforcement when required by law

These partners are required to use your information only for service-related purposes and may not sell or misuse the data.

5. Cookies & Tracking

Our website may use:

Cookies
Analytics tools
Session identifiers

These tools help us:

Keep your account logged in
Track website performance
Improve user experience

Users can disable cookies in browser settings, but this may limit website functionality.

6. Data Storage & Security

We take reasonable steps to protect your personal information using:

Encrypted data storage
Secure payment gateways
Firewalls and access controls
Regular system monitoring

However, no online system can guarantee 100% security. Customers should keep login information private and notify us immediately of unauthorized account access.

7. Your Rights

Depending on your location, you may have the right to:

Access the personal information we hold
Request corrections to inaccurate data
Request deletion of certain information
Opt out of marketing messages
Restrict certain types of data processing

To submit a request, contact our customer support team.

8. Retention of Information

We retain customer information only as long as needed to:

Provide service
Comply with legal obligations
Resolve disputes
Maintain accurate business and tax records

When information is no longer needed, it is securely deleted.

9. Third-Party Links

Our website may contain links to third-party sites. APE is not responsible for the privacy practices or content of external websites. We encourage you to read their privacy policies before interacting with them.

10. Children’s Privacy

Our services are not directed to individuals under 18. We do not knowingly collect personal information from children. If we discover such information has been collected, it will be deleted.

11. Updates to This Policy

We may update this Privacy Policy at any time. Changes will be posted on our website with a revised “Effective Date.” Continued use of our services signifies acceptance of the updated policy.

12. Contact Us

For questions or privacy-related requests, contact:

APE – Ares Prepaid Electricity
Email: support@aresprepaid.com
Hours: Monday–Saturday, 8 AM – 6 PM