Terms & Conditions

APE – Ares Prepaid Electricity

Terms & Conditions (Pay-As-You-Go Service)

Effective Date: 01/01/2025
Company Name: APE – Ares Prepaid Electricity (“APE,” “we,” “us,” or “Company”)
Service Type: Prepaid Pay-As-You-Go Electricity Service
Weekly Flat Rate: $50 per week (unlimited usage)

1. Overview of Service

APE provides prepaid, no-deposit, no-contract electricity service on a weekly pay-as-you-go basis. Customers pay $50 per week for continued access to electricity service. Payments must be made in advance to maintain active service.

2. Eligibility

To enroll in APE’s prepaid service, customers must:

Be at least 18 years of age
Provide accurate identification and contact information
Have a service location eligible for electricity connection in our operating area

APE reserves the right to approve or deny service based on service-area availability or safety requirements.

3. Payment Requirements

The weekly service fee is $50, due before electricity service is provided.
Payments cover a 7-day period from the date/time they are received.
The customer is responsible for ensuring payments are made on time.
If full payment is not received before the next service period begins, electricity service may be disconnected automatically.

Accepted Payment Methods:
Online payment, auto-pay, cash locations, or other approved payment channels listed on our website.

4. Disconnection for Non-Payment

Because this is a prepaid service:

Failure to pay the weekly $50 fee results in automatic disconnection without further notice.
Service will be restored once the required payment is received and processed.
APE is not responsible for damages or losses arising from disconnection due to non-payment.

5. No Contracts / No Deposits

APE Pay-As-You-Go service does not require:

A long-term contract
A deposit
A credit check

Customers may stop service at any time by ceasing payment or notifying APE.

6. Usage & Service Limitations

Although APE offers an "Unlimited Power" weekly flat rate, service is still subject to:

Grid stability
Weather or outage-related events
Utility provider interruptions
Maintenance or emergency service work

APE does not guarantee uninterrupted electricity and is not liable for outages caused by external utility providers or natural events.

7. Customer Responsibilities

Customers agree to:

Maintain updated contact and billing information
Make timely weekly payments
Report service issues promptly
Use electricity safely and in compliance with local codes
Allow required meter access when necessary

8. Notices & Communication

APE may send account notices, payment reminders, or service updates by:

Email
Text message
Automated calls
Website dashboard notifications

By enrolling, customers consent to receive electronic communications related to their service.

9. Refund Policy

Because service is prepaid:

Payments are non-refundable once electricity service has been activated for the week.
Any payment made prior to activation may be refunded upon request if service was never initiated.

10. Termination of Service

APE reserves the right to terminate service for:

Illegal electricity usage
Tampering with meters or equipment
False identification or fraudulent activity
Safety or regulatory violations

Customers may terminate service at any time by discontinuing payment.

11. Limitation of Liability

APE is not responsible for:

Loss of property, income, or perishables due to outages
Damages from interruptions or disconnections
Losses caused by non-payment or customer negligence

Liability is limited to the amount the customer paid during the active service week in question.

12. Changes to Terms

APE may update these Terms & Conditions at any time. Customers will be notified via email or website posting. Continued use of service constitutes acceptance of updated terms.

13. Customer Support

For questions, billing help, or service issues, contact:

APE – Ares Prepaid Electricity
Email: support@aresprepaid.com
Hours: Monday–Saturday, 8 AM – 6 PM